Express shipping

Secure Courier Delivery

Australia Stock

Local Warranty

SECURE STORE

CBA Payment gateway

Terms & Conditions

As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.

Payment Details

·  Credit card: MasterCard and Visa  ( No surchaege on online order)

·  Direct Deposit into Centralfield Technology  account at any Commonwealth Bank or via your own internet/phone banking:

·  BSB: 063-109

·  Account: 1101-0094

·  Comment: Your Order Number

·  Email a copy of the deposit slip and the order details to  sales@centralfield.com.au

·  Cheques:

· Please make payable to “ Centralfield Technology Pty Ltd”     
Collection from our Store:
Pay when collecting from:
Office Hours:  

10 Young Street Frankston VIC 3199
9:30AM - 5:30PM Weekdays
9:30AM - 2:00PM Saturdays


Please check the status of your order online by selecting My Profile on our website before coming in to collect your goods. You will receive an email from us when your goods are ready to collect.


RETURNS POLICY
DOA, damages in delivery or incorrectly delivered

If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact us  and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us to efficiently deal with the situation:

1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number(SN); and
4.reason for return (please let us know your concern(s))

Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will test and repair the product, or in some circumstances, we may need to refer the product to the manufacturer for testing

If the product is not DOA or damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced the costs of testing the product and freight for the return of the product to you.

If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. We will arrange for the correct product to be delivered to you, or you may arrange a refund with our Customer Service Centre

Not of Merchantable Quality, Not Fit For Intended Purpose, or Not Matching the Description Provided

If you receive any product that is not of merchantable quality, not fit for its intended purpose made known to us, or not matching the description provided, please contact our Customer Service Centre by telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us efficiently deal with the situation:

1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number(SN); and
4.reason for return (please let us know your concern(s))

Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will arrange for testing, repairing or replacement of the product, or you may arrange a refund with our Customer Service Centre.

WARRANTY

All products sold are with warranty unless otherwise stated. If the product is found faulty after delivery, please contact us to arrange return of the product. Please provide us with the following details when you contact us:

1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number(SN); and
4.reason for return (please let us know your concern(s))

Upon receiving the product, we will provide with you a Return Authority (RA) Number by email. We will arrange for testing, repairing, or replacement of the product, or you may arrange with our Customer Service Centre for a refund.

If after testing we find that the product is not faulty or damaged and any fault was caused by you, we will return the product to you and invoice you the processing fee and freight costs to return the product to you.

In some circumstances, we suggest that you may find the quickest and effective support directly on the manufacturer’s website. You may also find it helpful to contact the manufacturer for assistance. If you are unable to find the information from the manufacturer’s website, please contact our Customer Service Centre.

Please note that during the testing process your data may be lost, or damaged, or destroyed. It is your responsibility to backup all of your data and programs before returning the product to us. We will not take any responsibility for any loss of data or installed programs.


Warranty turnaround time

*  All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

* Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.

* We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. * Centralfield Technology is not responsible for any losses resulting from the time it takes to have the faulty item replaced or             repaired.

* If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.

* Centralfield technology is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.

Copyright ©2010 - 2017 Centralfield Technology. A.B.N 81 145 594 896 | All Rights Reserved.